Whatsapp is such a popular app for sending instant messages to many Smartphone device users. Every month as to date, it boasts of over 600 million active users.
The app is so well designed to work with most of the operating systems on smartphones from Android, iPhone, Windows, and Blackberry. Over time, the number of users has increased significantly.
This has led the Whatsapp app to be used for long periods of times. As a result of this usage, users have been faced with the app crashing or not working at all once in a while. There have been so many reported cases of users having their app automatically close when they attempt to access group chats or when opening a chat.
This has affected both Android and iPhone devices. This has also been witnessed when users try to load earlier messages, after making updates or even during the opening of a chat or contact.
This article has been dedicated to extensively exploring and explaining to you the common causes of Whatsapp app crashing. Also, it will also give you guidelines on what to do in case you’re a victim.
I have outlined the solutions below that most users commonly prefer and apply if their Whatsapp app crashes. I believe that regardless of the platform you use to access Whatsapp that you will find one that seems highly to work and applies to you to solve your crashing problem.
How to Fix Whatsapp Keeps Crashing and Whatsapp Not Working Issues
Internet Connection Problems
When you are not connected to the internet, it’s possible that your Whatsapp will not load pictures, messages or videos and you will be unable to send photos and messages. You will need to fix your internet connection problems before you proceed.
First, ensure that your Wi-Fi connects remains active on your device when your phone turns into “Sleep” mode. Secondly, ensure that your Wi-Fi is toggled to your transmitter or modem. Thirdly, you can activate the “Airplane Mode” on your phone and then deactivate and find out if you can manage to secure connection to the internet.
Finally, background data needs to remain active and not restricted on your device if you are to get messages when still using your smartphone for other things.
Android Device Method
For Android devices, you can easily and simply fix this problem. All you need to do is follow the guidelines as outlined below. First, you will need to back up your Whatsapp chats.
You will do this by opening your Whatsapp app, select settings, then proceed to chat settings and then finally tap on the Backup Chats option. This guarantees you safety to all your chats.
Secondly, in order eliminate and rid the unexpected crashes on Whatsapp, you will be required to follow the steps outlined next keenly. On your Android phone, tap on the Settings icon, then on Apps icon and proceed to Manage Applications in that order.
Based on the number of applications you have, you will see them outlined here, and you should look for and tap on the Whatsapp app. After doing so, a page will be displayed with a couple of options, and you need to click on the Clear Data option.
To complete on this method, the final step involves restarting your phone. You will then run Whatsapp. You will then accept and enter your mobile phone number and a page like the one shown below will appear as the display on your phone. Finally, you will click on Restore.
This should return your Whatsapp app to normal functioning, and the app shouldn’t have crashed.
Restarting Whatsapp Repeatedly
This is another way that Whatsapp users have found to be reliable when fixing the errors. The aim here is to restart the app frequently for sometimes preferably more than those counted for the crashes it has undergone on your device. Access the taskbar of your device and close Whatsapp.
You should then open the application and give it time to load. After loading, close the application again. You should perform this exercise repeatedly as recommended above to the point where your app functions normally after the relaunch.
Reinstalling Whatsapp App
This involves getting rid of the app and then installing it again. Before removing the app, you might need to use tools from third parties to back up your Whatsapp messages and chats history. This is because this method will erase and delete all your chat history and messages.
You are required to access and delete the program associated with Whatsapp on your device. This method is applicable and effective in all types of mobile devices from Android, Blackberry, iPhone and Windows authorized and supported phones.
On iPhone devices, you need to tap and hold on the Whatsapp app until you see the cross icon. Click on the Cross icon to erase the app. From there, go ahead to iTunes and check out for the latest Whatsapp version.
If you locate it, download and reinstall the app once again on your device. It’s essential that the reinstalled app be set as new and no backups should be restored.
Facebook App and iPhone
If you use Whatsapp app on iPhone, it’s possible and likely that it will crash after you have downloaded and installed the most recent Facebook app.
Syncing your contact between the Address Book of your device and the Facebook app increases chances of your Whatsapp crashing.
Disabling the Facebook and Facebook photo sync fixes this problem. You can simply do this by following these easy steps. First, open Facebook, click on the More button located on the menu bar. Proceed and tap on General and then click on the Settings page.
From here, locate the Upload Contacts option and turn off the green button by clicking on it. A popup notification will be displayed with the message “Stop continuously uploading your contacts.” Respond to this by clicking on “Turn off” button.
You can now comfortably start and load your Whatsapp app and find out if the issue has been fixed. If your case has been solved, you should be happy and thankful as that’s all you need.
If that’s not the case, and the problem persists, you will have to restore the iPhone’s Address Book with backups from the latest iTunes.
Getting More Storage on Your Device
Your device needs sufficient free memory space for normal operation of Whatsapp. Otherwise, you will be faced with countless crashes of the app or even freezing of the phone especially iPhone devices.
As you keep using your device over a significant amount of time, some unnecessary files such as caches, history, junk files and logs will accumulate on the device. It’s important that you look for a reliable cleaning software that will analyze your device deeply.
This will show you all the detected temporary, hidden and junk files eating up on your device storage. You can then proceed and delete them so as to give your device the highly required free space for normal running of Whatsapp application.
Update Your Operating System to the Latest Version.
It’s essential that you update the Android OS Version of your phone to the latest available one. The presence of a bug in Android will make your Whatsapp to crash on start up.
This is because the app could not be installed and loaded in Android Run Time. Go to Google Play Store on your Android device and then tap on the horizontal bars on the top left a corner of the screen. Tap on the icon on My apps and check if Whatsapp needs an update.
The same case and procedure also apply to iOS. If Whatsapp crashes several times on your iPhone, you can sort out this problem with an update of your iOS to iOS 9.2 or iOS 9.3 which are the latest versions.
To get the latest version of Whatsapp, proceed to iTunes and search for Whatsapp. Check out if your version needs to be updated and do so accordingly.
ICloud Back Ups for Whatsapp.
Your Whatsapp backups to iCloud may be the cause of the crashes you face. You can fix this issue by turning off the auto backup for iCloud on your iPhone. The procedure to use starts with your Whatsapp open.
This is to be followed by tapping on the Settings, Chat Settings and Chat Backup buttons in that given order. You should then proceed to choose another interface after clicking on Chat Backup.
Go ahead to change settings by tapping on Auto Backup. Finally, you need to click on Off and Done that will close the settings as it happens normally.
The iCloud Drive can also be disabled to solve problems of crashing Whatsapp. This has been tested and proved worthy for users who initially had the iCloud Drive enabled and disabled it on their iPhone or iPad.
If yours is enabled, you need to disable it by following the steps outlined below. Access the Settings window, tap on iCloud and then click on iCloud Drive. Finally, turn off the iCloud Drive switch.