Snapchat is a popular messaging app that has millions of users. As such, it’s very common for the users to experience problems when they try to access Snapchat services.
The issues may be caused by the user’s mobile device, or it could be due to problems at Snapchat Company.
As a new member to Snapchat, you may experience some problems when you try to sign up. The issue can persist to the point that you are unsure of how to handle and solve it.
To the registered members, the Snapchat App sometimes may not refresh as you desire and this becomes an issue for you to resolve.
This review is intended to explore the most common sources of issues that users face with Snapchat especially when refreshing or first time sign up.
Also, it will provide tips and show you how to fix these issues without going for Snapchat support. Got any issues with Snapchat? Then welcome aboard.
1. Internet Connection
For proper and ideal working of the Snapchat app, it’s desirable that you have an internet connection with a good to excellent signal strength.
The error message shown below will display on your device due to unresolved internet connection issues with your device.
You can easily resolve this issue by ensuring that your device has access to a connection with good signal strength.
Before you change your connection say from Wi-Fi to cellular or conversely, you should close the Snapchat app. Switching connection while the app is running will cause it to crash or cause more issues.
2. Switch Off and On Phone
This is one of the most common and trusted way with immense proof on refreshing and loading your snaps correctly. For this to work, you need to switch off your phone completely and give it sometime in this state.
This gives your device time to close all the apps running in the background that may be causing the issues at Snapchat. You’ll then need to normally restart it again after which it should refresh your Snapchat app and load snaps.
When restarted, the device loads apps once again all fresh. This may work for some users but not necessarily all of them.
3. Deleting and Reinstalling Snapchat App
In case you are faced with a couple of errors with your Snapchat app, reinstalling the app after deleting it can solve all the issues.
This does not require much time to achieve, and also no technical expertise from the Snapchat support or any other source is required. As a registered user, the only thing you are required to know is your login to Snapchat and password. This method applies to both Android and iPhone users.
To delete the app on Android devices, you will need to find the suitable method of doing so depending on the Android version on your phone. For most versions, though, tapping followed by holding and then dragging Snapchat to the Delete Icon will work.
After doing this successfully, the next thing for you will be to open Google Play Store, find Snapchat and then reinstall the app.
For iPhone users, deleting the Snapchat app is quite easy and simple. You tap then hold Snapchat on your iPhone and finally on X. You then proceed to App Store where you will find and download the app. When the download is complete, you should reinstall it on your iPhone.
This method of fixing Snapchat issues especially refreshing is most applicable to registered Snapchat users. It may not be the first recommendation to those who are having issues with first time sign up to Snapchat.
However, it’s crucial that users be aware of what versions of iPhone and Android are best suited for the performance of the app.
4. App Closing and Reopening
For some Snapchat users, this is the way to go for issues with refreshing. You need to close and stop the app completely from running after which you should reopen it.
Although it’s not always, most of the times, when the app loads and opens the homepage after restarting, you will notice that all your snaps will load properly as required.
5. Snapchat Updates
Before any month ends, we witness so many Snapchat updates released. They are designed to fix bugs and solve problems. You need to check out if there are any new latest updates on the app that need to be downloaded and installed.
This simple yet crucial step can help you eliminate issues you’re facing before you try out more advanced and complex troubleshooting methods. Without the latest version of Snapchat, it’s possible that you will face issues with refreshing, crashing app and snaps sending.
6. Third Party Apps
From the Terms and Services of Snapchat, the company states and makes it clear that you are not authorized to use it together with any plug-ins from third parties.
On this, Snapchat is not lenient including your attempt to install access and use it on phones without their official support. The apps that have no Snapchat support include those apps developed for Windows Phone or Blackberry.
If you go contrary to this, you will get notified through a message informing you of your account being locked. To unlock your Snapchat account, you will be required to delete and eliminate any of its third party plug-ins and apps.
It’s advisable and mandatory that you change the password to your account. If you consistently use these unauthorized apps and plug-ins, your account will be subject to be banned by Snapchat.
7. Blocked Network
It is common that if you access the internet on your phone via VPN that you will receive a message saying “The network you are connected to has been temporarily blocked due to suspicious activity” on your attempt to use Snapchat.
If you’re in such a situation, switch it off then find out if you can connect. In case you’re unable to connect, using a VPN switch coming from Wi-Fi to cellular or conversely should enable you to connect and access Snapchat again.
8. Snapchat Servers Offline
Sometimes, it’s possible that Snapchat servers are down and offline thus trying to reach them online causes issues. Since Snapchat has so many users, you might not be the only one having errors with Snapchat.
If indeed Snapchat is offline, you are prone to having issues with:
- The snapchat app won’t refresh.
- The app might crash.
- Issues with sign up
- Login issues.
- Sending snaps is impossible.
- The snapchat app is unable to connect to the Snapchat server.
To find out if there are other users experiencing problems with Snapchat, you’ll need to check out the Twitter account for Snapchat Support and Down Detector.
These two services offer information on the status of the Snapchat servers and any problems encountered if any. The latter service also gives you a map concerning the areas affected.
9. Hacked Snapchat Account
Many online personal accounts for different apps are subject to hacking with this happening significantly and Snapchat is no exception. Many Snapchat users especially those making use of unauthorized apps from third parties and those with poor passwords tend to overlook this issue.
They give it little attention and seriousness than it deserves. Hacked Snapchat account will lead you to experience the following issues:
- You will receive notifications about the usage of your account in another region(s).
- Your friend list will contain random and strange people.
- Your login will often be required times than is necessary.
- Your account will send spam to friends.
- A new phone number or email you’re unaware of will be present on your account.
If you have not lost the entire control of your account after being hacked, you can simply change the account login password. You should also ensure that whatever shows about your email information is true and genuine to you.
In case you can’t do any of the above to reclaim your account, you’ll need to contact Snapchat who will help you through all this.
10. Snapchat and Data Use Limit
Snapchat uses quite a significant amount of data. Most data service providers and gadgets offer users the option to limit their data usage in a particular period. Snapchat users who subscribe to this option may find themselves running into problems of exhausted data as a result of Snapchat using too many data.
To keep your Snapchat data use in check and control, you need to activate the travel mode. Although it may not be instantly clear to you how much data you are saving, this is easy to do. On your phone’s camera screen with Snapchat open, you can see a Snapchat logo small in size that you should tap on.
This should be followed by you tapping on settings account present on the right upper side. Finally, activate the travel mode that you’ll tap on Manage in that’s easily accessible in Additional Services. Doing this keeps Snapchat away from driving you to your data limit.