Snapchat is one of most popular instant photo sharing apps with a feature of sending images and video messages with a timer limit. Its strong privacy feature appeals teenagers and young people to use this app for private texting and sharing images and videos.
Besides such popularity, many Snapchat users are facing some niggling issues with this app which are quite annoying.
One such issue is the frequent crashing of the Snapchat app, which people are facing.
Whenever they try to run the app or try to make some videos using timer, it crashes without any specific obvious reason. The users get a notification stating; “Unfortunately, Snapchat has stopped working”.
Due to this issue, people get distracted from this smartphone app.
In this article, we have discussed some ways to troubleshoot the crashing of the Snapchat app and fix it:
Troubleshoot the app yourself with Snapchat manual:
In the Snapchat manual, different steps have been provided to resolve the issues related to Snapchat.
To troubleshoot the crashing issue of the Snapchat app, the user can follow four steps:
- Restart the app
- Reset the app to default settings
- Restore the app settings from backup
- Restore the app as new
Following the above steps one after another, can resolve the crashing issue of the app. However, if the problem continues, the user needs to check for other solutions.
Clear the cache for the Snapchat app
Sometimes the Snapchat app crashing problem can be resolved by clearing the cache for the app.
To clear the cache for the app, go to the settings on your device and scroll down to locate the ‘manage apps’ tab in the menu to get a list of all the apps installed on your device.
Search for the Snapchat app in the list and click it. You will get different options to force stop the app, uninstall it or clear the cache of the app.
You can select the option to clear the cache for the app and the data will be cleared. If the app is crashing due to any cache data then the issue will be resolved by clearing the cache.
Uninstall Snapchat app and reinstall it
It often happens that the Snapchat app is being updated on your device, and you just cancel the updating process. In this way, the Snapchat files are not fully updated, or get corrupted due to incomplete process.
In such a case, the app will crash now and then, and you won’t be able to run it properly.
If you are having this problem over time again and again, then uninstalling the app and then re-installing it, is the most usual way to fix this crashing issue of the Snapchat.
Sometimes, it also happens that some of the files of the app get corrupted after using the app in different ways, so the app crashes more often.
If you uninstall the app and reinstall it, all the files will be refreshed and in this way, the Snapchat app will run smoothly as it was working previously.
If you are using iPhone and you want to uninstall the Snapchat app, then you need to long-hold the Snapchat icon on iOS until the ‘x’ mark appears for uninstall. Press the ‘x’ mark, and a pop-up will appear to confirm if you want to uninstall the app.
If you are using an android device, then you need to go to settings to access all the installed applications. Once you have the list of the applications, you need to locate the Snapchat app and then click Uninstall.
When you uninstall the Snapchat app, only the app will be deleted from your device and it will create no harm to your Snapchat account.
Whenever you install the Snapchat app, all your account information is restored on the app and you can easily access it as before.
However, when you are going to uninstall and then re-install the Snapchat app, you might want to keep a backup of your data including images and videos as well as Snapchat contacts as a precautionary measure, so that no valuable data gets lost in this process.
To reinstall the Snapchat app, locate it in the Play Store or App store of your device and click install. Once you accept the terms and conditions for the app, the app will automatically download and install on your device.
And you can log in to your Snapchat app with the same username and password, which you created for your Snapchat account.
Reboot your device
If you are unable to resolve the Snapchat cracking issue and you are getting an error message that Snapchat has stopped working, then you need to perform a soft reset of your device.
It means that you need to reboot your device so that the running apps in the background get closed and the device refreshes itself to function properly.
To reboot your smartphone, you need to long press the power button of the smartphone, until you get different options including the ‘Restart’.
Select the ‘Restart’ option, and the phone will turn off and it will automatically restart after a while.
Usually, this method closes all the apps which were running and once you start using the Snapchat after rebooting your device, it might not crash.
Update your Snapchat app as well as Operating System to the most recent version
Usually, the app developers release the updated version of the app after testing it properly with the recent version of operating systems of the devices.
If your smart device is running on an older version of the operating system and it has not been updated to the latest version, then it might happen that the Snapchat app latest version on your device might not be compatible with the operating system and it will crash often.
Similarly, if your operating system is updated, but you have not updated the Snapchat app, it will also cause disruption in the proper functioning of the app, and sooner or later, the Snapchat app will crash.
So, in order to avoid any such situation, you need to update both the app as well as the operating system to their latest versions.
Generally the apps on iPhone and Android phone update automatically. However, if you desire to update the Snapchat app to the latest version on your device, you can look for the updates in the Apple App Store or Google play store depending upon your device.
To update Snapchat on your device, you need to follow the steps mentioned below.
If you need to update Snapchat on iOS, go to settings and check for the latest updates of the apps installed on your iPhone in the ‘Updates’ tab. Once you are able to locate Snapchat in the list of the Updates, then you can directly click and download the update.
If you are using an Android device, you need to open the Play Store menu and select ‘My Apps’ to see the whole list of apps installed on your device.
Once you are able to locate the Snapchat app, you can check if the update is available for the app. Select the update option, and it will automatically download the app on your device.
An alternative way to update Snapchat is to search for the app in the Apple App Store or the Play Store depending upon your device.
If the app is already installed on your device and there is an update available for the app in the listing, then you will see an ‘update’ button, from where you can directly update the app according to the latest version.
Once both the Snapchat app and the operating system of your device are upgraded to the latest versions and both are compatible with each other, then your app might stop crashing.
Look for any conflict between Snapchat and other apps installed on your smartphone
Usually, Snapchat files can be conflicting with other apps which are installed on your smartphone and this might be the reason of crashing of the Snapchat app.
Some people have reported that the Snapchat app installed on their devices got crashed after they installed apps like Flex, PicSaver, and Phantom.
Similarly multitasking on your device and running a no. of applications at a time can create a problem in the proper functioning of the apps and Snapchat can eventually crash.
Taking screenshots constantly on your smartphone, while texting and sending images and videos on Snapchat, can also disrupt the app and can be the reason of crashing of the app.
If you are facing repeated Snapchat crashing, look for the above reasons and try to figure out which apps are conflicting with the Snapchat app.
To resolve the issue, you can remove the apps which you are not using commonly. By testing your apps in this way, you might be able to identify the real offender of the Snapchat app.
If you are unable to resolve the Snapchat crashing issue, even after performing all the above-mentioned steps then the only action left is to directly contact the Snapchat app officials through the Snapchat technical support available on their official website.