The Skype platform enjoys immense popularity for video and voice calls and as well as instant messaging. The Skype app is ideal for use in Smartphones, Tabs, and PCs. However, like the majority of the most used apps, Skype users also experience some varied problems with the Skype accounts.
Different issues are commonly encountered by users and among them are issues with Skype sign in, log out and others.
Skype sign in becomes an issue when you as the user, you cannot access your Skype account either through the Skype app or Skype for the Web platform. This article aims to give an in-depth analysis and review of Skype sign in issues. Discussed widely here are the main causes of Skype sign in issues and how you can resolve them.
The solutions are categorically outlined to make it easy for you to solve whatever issue you are facing. I hope you find your answer in this review.
Understanding and Solving Skype Sign in Problems
Before you can successfully solve the issues you are facing with Skype sign in, it will be very important that you get to understand the issue. Knowing the cause of the problem empowers you to choose the right method to fix it.
Outlined below are the main common sources of Skype sign in issues and how to go about fixing them.
Download the Latest Version of Skype
The most common type of Skype Sign in problems can be resolved by upgrading your version of Skype.
Without an internet connection, you cannot sign in to Skype or even access any other website. This should always be the first thing for you to check when you encounter Skype sign in errors.
You can test the status of your internet connection by opening your internet browser and try to load some websites. If their loading speeds are fast, then the status of your connection is alright. Otherwise, no sites will load, and you will be required to check if the internet connection to your device is proper.
Alternatively, you can contact your internet service provider (ISP) and find out if service coverage in your region is faulty.
Offline Skype Servers
If your internet connection is working properly, then it’s likely that the sign in problem comes from our servers which may be offline.
Here, you’ll be required to check on the running status of Skype servers at Heartbeat blog. In the case of any abnormalities, then you’ll get to know. If the Skype servers are running normally, then you can proceed below.
Skype Sign in Screen
In case you don’t get a chance to input your details on the sign-in window, Skype installation may have been carried out improperly. The best way to handle this issue would be to uninstall Skype and then install it again completely.
The Skype sign in the window may fail to display if a different user has signed into their Skype account. You will be required to sign out of that particular account so that you can use the account you want to sign in with.
It’s also possible for you to receive the error “Skype is previously signed in on this computer.” Update your OS to resolve this issue and then restart your device.
Normally, the issue will be fixed by this. In case the error persists, uninstall Skype and install it once again. If an error is not solved by this get in touch with Skype customer service.
Correct Username and Password
There is no way in which you will be able to sign in to Skype with the wrong password and username. To determine if it’s either of these two causing problems, it’s advisable that you sign in to your Skype account through Skype for The Web.
The web platform for Skype does not suffer some connection problems encountered by Skype app and software. If the details provided are accurate, you will successfully sign in to your Skype account. If the sign in issue persists on Skype for Web, then follow the guidelines below.
In case you cannot remember the right password and username, you’ll be notified by Skype that “we can’t recognize that Skype signs in the name.” The Skype team can help you recover back your account.
However, you’ll be required to remember either the mobile number or email address that was used for your Skype account creation. In case cannot recall the email, read this Guide before proceeding with the steps outlined below.
- Open the link Problems Signing in from Skype.
- Type in either your mobile number or email address and click Continue. Phone numbers require that you enter the digits continuously without dashes or spaces.
- The Skype team will display to you all accounts on Skype related to email or phone number that you provided.
- Choose the account you wish to access Skype with and click on Sign in.
- In case you cannot remember your password, follow the link Forgot my password at the bottom of the Sign in button.
- You can also follow the password reset page link directly.
- If you provided your Facebook account login details to sign up for Skype and you’ve forgotten the details, reset your password by visiting Facebook Login page.
Related: Is Your Gmail Not Working?
Update Your Computer Software and Hardware
You may be unable to sign into Skype because your computer lacks some basic software and/or hardware requirements. You can resolve this by:
Ensuring that your computer system satisfies the minimum requirements for Skype to run. Specifically, ensure that your system satisfies the requirements outlined below.
It’s also crucial that you have your OS updated to the most recent version and also install the latest drivers before getting the Skype latest version.
After obtaining Skype and you need to benefit from improvements and latest features, ensure that you stay up to date often. The supported operating systems for Skype are:
- Version; Windows XP SP3 (32 & 64-bit versions), Windows Vista, Windows 7 (both 32-bit and 64-bit versions), Windows 8, Windows 8.1 and Windows 10.
- Processor; Least should be 1GHz
- RAM; 512 MB on the lower side.
- Additional Software; Windows 7 (SP1) requires a v11 version of Internet Explorer, and Windows XP SP3 requires version 8 or above of Internet Explorer.
- Version; Windows RT
- Processor; 1.9 GHz Quad-Core
- RAM; minimum of 1GB
- Note; Due to a switch of Skype calling from October last year (2016) to early 2017 to cloud-based calling, Skype support for Windows RT will be no more when the switch is completed.
- Version; Mac OS X 10.10 or higher and Mac OS X 10.6 Snow Leopard.
- Processor; Minimum of 1GHz Intel (Core 2 Duo)
- RAM; 1GB minimum
- Additional Software; Running the 7.37 or higher versions of Skype requires the Mac OS X 10.10 and above.
- Note; Mac OS X 10.6 -10.9 will suffer the same fate as Windows RT (noted above) as from early 2017.
- Version; OpenSUSE 12.1+, Debian 6.0+, Ubuntu 10.04+ and Fedora 16+.
- Processor; 1GHz minimum.
- RAM; 256MB minimum
- Version; Android OS 4.0.3 and higher
- Hardware; changes with manufacturer
- Free Space; 32MB minimum
- Note; Android 4.0.2 will also not be supported for the same reasons as Windows RT(described above) and devices with ARMv7 processors fully support Skype. Those devices with ARMv6 processors are limited for video calls.
- Version; Windows 8, Windows Phone 8.1 and Windows 10 Mobile.
- Hardware: Depends on with manufacturer.
- Note; Windows 8 and Windows 8.1 will not be supported as from October 2016 to early 2017.
- Version; iOS 8 and higher
- Hardware; iPod Touch (5th and 6th Generation), iPad (Pro, Mini 4, Mini 2, Mini, Air, Air 2 and 2), iPhone (6s Plus, 6s, 6 Plus, 6, 5s, 5c, 5 and 4s) and Apple Watch.
- Note; Support for iOS 7 and below will be unavailable between October 2016 and early 2017 when Skype fully switches calls to cloud based.
Shared.xml is a configuration file that Skype uses. In some instances, deleting this shared.Xml file can be the solution you need to solve the issue.
However, the shared.Xml file should be deleted only when you have received a go-ahead from the Skype Customer Service. To delete the file, follow the guidelines below.
1. Stop Skype from running. You can achieve this by two ways:
- First, locate the Skype icon usually found at the screen bottom on the right under system tray. Once you have found it, right-click on it and then click on Quit.
- Secondly, you can open the Task Manager either by the CTRL+ALT+DELETE function or right clicking on the taskbar. Once opened, click on Processes. Right-click on any entry containing “Skype” and press on End Task followed by Yes to stop the Skype process from running. You should do this for all the Skype processes displayed on this tab to ensure that Skype has stopped running.
2. On the keyboard, click the (Windows) and R buttons at the same instant.
3. A pop up “Run window” as shown below will be displayed on which you are required to type “%appdata%\skype” and complete by pressing OK.
4. A list of files will be displayed and among them will be the shared.Xml that you should delete.
Missing shared.Xml file
- Click the Windows and R buttons simultaneously once again.
- On the Run window that displays, input control folders and press OK.
- On the resulting window, select View and press on Show hidden files, folders, and drives and complete by selecting OK.
- After doing this successfully, follow the guidelines (i.-iv.) given in the section above to locate the shared.Xml file to be deleted.
The Mac OS platform doesn’t demand so much from the user when he/she is required to delete shared.Xml file. The steps to follow are:
- Stop running Skype and then select Go followed by Go to a folder on the menu bar.
- Into the box that pops up, input ~/Library/Application Support/Skype/ and press Go.
- Go ahead to the shared.Xml file that displays and delete it.
- After you are done with the steps above, sign in to Skype.
In case you have tried to work out with all the following methods without success, there is one last place that you should check.
You should proceed and go to Skype Community. Here, you can post your issue, and you will most likely get it fixed. This forum has about three million individuals who can be very resourceful in sharing information to help others.
To participate actively in this Community forum, you are required to Sign Up at Skype Insider Registration Form and also go through the Skype Insider Program Terms comprehensively to understand and agree with them. You can install the Skype Insider together with the Skype version that you are using.
This Community Forum of Skype Insider is aimed at giving you an improved Skype experience through your suggestions and those of other Skype users who are also members.
It focuses chiefly on user views that are essential for improvement of user experience and reliability of the app.
As a member, you stand to gain the benefit of accessing latest updates on the app’s software and services, and you will be able to get your suggestions worked upon and delivered on how you would like Skype to be.